CANCELLATION POLICY
Cancellation Policy
Please read carefully before booking
A Note from MON
MON welcomes only one party per day.
The moment a reservation is confirmed, we close our doors to all other guests for that date, coordinating closely with local culinary partners and transportation providers to tailor every detail of your stay.
Should any changes occur in your schedule, we kindly ask that you inform us as early as possible.
Accommodation Cancellations
If you cancel your lodging reservation, the following cancellation fees apply:
| Timing of Cancellation | Cancellation Fee |
| Up to 4 days prior to arrival | None |
| 3 to 2 days prior to arrival | 50% of accommodation fee |
| 1 day prior to arrival | 80% of accommodation fee |
| Day of arrival | 100% of accommodation fee |
| No-show without notice | 100% of accommodation fee |
Cancellation fees are calculated based on the total lodging fee (including tax) booked. Meal fees and other add-ons are calculated separately. The time of cancellation is determined by the timestamp when the cancellation process is completed on the booking portal or when our facility confirms receipt of your written notice.
Date Modifications
Changing your reservation date is handled identically to a reservation cancellation relative to the original arrival date.
Modifications requested up to 4 days prior to your arrival date are free of charge.
Meal Cancellations
Dinners are custom-ordered from local culinary partners specifically for each party.
If you cancel dinner orders after 17:00 on the day 3 days prior to arrival, 100% of the meal fee will be charged.
Meal cancellation fees apply independently of room cancellation charges. The same policy applies to reductions in the number of diners.
Experience Program Cancellations
We do not charge cancellation fees for experience programs. Should you need to cancel, please notify us as early as possible.
If you cancel your lodging reservation, all experience programs tied to that reservation will automatically be cancelled as well.
Rental Space Cancellations
If you cancel a rental space booking, the following cancellation fees apply:
| Timing of Cancellation | Cancellation Fee |
| Up to 4 days prior to use | None |
| 3 to 2 days prior to use | 50% of rental fee |
| 1 day prior to use | 80% of rental fee |
| Day of use | 100% of rental fee |
| No-show without notice | 100% of rental fee |
Cancellation fees are calculated based on the total space rental fee (including tax) booked.
Refunds
When refunds occur, they will be processed in accordance with the policies of your credit card company and payment service provider.
Please note that it may take several business days or billing cycles for the refund to appear on your statement.
Severe Weather & Force Majeure
When accommodation cannot be provided due to facility closure
No cancellation fee will be charged. We will issue a full refund of any prepaid fees or assist you in rescheduling your stay.
When arrival is objectively impossible due to typhoons, natural disasters, major transit suspensions, or road closures
Upon verifying local transit conditions and official advisories, we will coordinate with you individually regarding waiver of cancellation fees or date rescheduling.
Cancellations due to personal circumstances, general rain forecasts, or personal illness
Standard cancellation fees apply as outlined above.
Enacted: October 10, 2026