Specified Commercial Transactions Act
| Item | Details |
| Business Name | MON Retreat Salon |
| Representative / Operations Manager | Mitsuyo Arizono |
| Address | 16 Higashigawahara, Kinokawa City, Wakayama 649-6526, Japan |
| Phone Number | +81-80-3116-0162 |
| Email Address | mon.retreat.salon@gmail.com |
| Sales Price / Service Fees | Displayed on each accommodation plan and experience program booking page. All displayed prices include applicable taxes. |
| Additional Fees Not Included in Price | Transportation to and from the facility, personal food and beverages, and any other self-arranged expenses are the responsibility of the guest. For experience programs, shipping of finished craft pieces and transportation during the program are included in the fee. Admission fees to temples/shrines and personal lunch expenses are not included and remain the responsibility of the guest. Any other applicable fees are detailed on individual booking pages. |
| Payment Methods | Lodging, dinners, and experience programs: Credit card payment via AirHost. Rental spaces: Bank transfer or cash payment on site (payable by the end of the month of use or on the day of use). Any bank transfer fees are to be borne by the customer. |
| Payment Timing | Processed at the time of reservation. |
| Confirmation of Contract | Lodging, dinners, and experience programs: A reservation is confirmed when payment is completed and our booking confirmation email has been dispatched. Rental spaces: A reservation is confirmed upon review of your application and transmission of our written approval notice. |
| Timing of Service Provision | Services are provided on the reserved date of stay or scheduled date of the experience program. |
| Accommodation Terms | Limited to 1 party per day. Standard capacity is 2 guests. Please review each plan’s details and our “Guest Guidelines” for criteria regarding group size, guest age, and conditions of stay. |
| Experience Programs | All experience programs are offered exclusively to staying guests by advance reservation for an additional fee. We do not accept standalone bookings for experience programs without lodging. Fees, capacities, durations, and booking deadlines are stated on each experience page. |
| Booking Deadlines | Varies by lodging plan and experience program. Specified reservation deadlines are displayed on respective booking pages. |
| Changes & Cancellations | Modifications and cancellations requested by the customer are subject to our “Cancellation Policy” and terms outlined for each program. |
| Accommodation Cancellation Fees | Day of arrival or no-show: 100% of accommodation fee 1 day prior: 80% 2 to 3 days prior: 50% |
| Dinner Cancellation Fees | Cancellations or party size reductions made after 17:00 on the day 3 days prior to arrival incur a 100% cancellation fee for the meal. Meal cancellation fees apply separately from room cancellation charges. |
| Experience Cancellation Fees | No cancellation fee is charged for experience programs. Please notify us as early as possible if you must cancel. If your lodging reservation is cancelled, any accompanying experience programs are automatically cancelled. |
| Refunds | Refunds resulting from cancellations will be issued via the credit card and payment processing service used at booking in accordance with their respective policies. Processing times may vary depending on financial institutions and billing cycles. |
| Cancellation / Changes by Facility | Stays or experience programs may be cancelled or altered due to natural disasters, severe transit interruptions, or other unavoidable force majeure. Should we be unable to deliver services due to facility circumstances, we will provide guidance and coordination individually. |
| Additional Terms | Please review our “Accommodation Terms,” “Guest Guidelines,” “Cancellation Policy,” and specific booking pages for comprehensive rules. |
Enacted: October 10, 2026