MON Retreat Salon Accommodation Terms & Conditions
Article 1: Scope of Application
The accommodation contract and related agreements executed between MON Retreat Salon (hereinafter referred to as “the Facility”) and the guest shall be governed by these Terms and Conditions.
Matters not stipulated in these Terms and Conditions shall be determined in accordance with applicable laws, regulations, and generally accepted customs.
Article 2: Application for Accommodation Contract
Persons applying for an accommodation contract shall provide the Facility with the names, addresses, and contact details of all staying guests, along with the date of stay, number of guests, estimated time of arrival, and other details required by the Facility.
Guests of foreign nationality who do not possess a residential address within Japan are required under Japanese law to register their nationality and passport number, and to present their passports for photocopying upon check-in.
Article 3: Formation of Contract and Payment
The accommodation charges shall be the rates indicated on the reservation portal.
Payment shall be settled at the time of booking via credit card through AirHost.
The accommodation contract is officially concluded when the payment transaction is completed and the Facility dispatches a booking confirmation email.
Article 4: Modifications and Cancellations
Guests may modify or cancel an accommodation contract in accordance with the Facility’s designated procedures.
If a cancellation occurs due to reasons attributable to the guest, the following cancellation fees shall apply:
| Cancellation Notice Received | Cancellation Fee |
|---|---|
| 2 to 3 days prior to arrival | 50% of accommodation fee |
| 1 day prior to arrival | 80% of accommodation fee |
| Day of arrival | 100% of accommodation fee |
| No-show without prior notice | 100% of accommodation fee |
For further details, please consult our website’s Cancellation Policy.
Article 5: Refusal of Contract Execution or Continuation
The Facility reserves the right to decline the conclusion or continuation of an accommodation contract under circumstances recognized by the Inns and Hotels Act and other relevant statutory laws.
Such circumstances include: when no rooms are available; when conduct in breach of laws, public order, or moral standards is deemed likely; when statutory criteria concerning designated infectious diseases are met; when violent or coercive demands are made regarding the stay; when unreasonable burdens are repeatedly imposed; or when accommodation cannot be provided due to natural disasters, operational failures, or other unavoidable force majeure.
Any refusal of service shall be executed strictly in accordance with the Inns and Hotels Act and related statutory regulations.
Article 6: Check-in and Check-out
The designated hours for occupying the guest room are as follows:
Check-in: From 15:00
Check-out: By 11:00 on the day of departure
If you wish to request alternative timings, please consult with the Facility in advance. Please understand that accommodating adjustments may not always be possible.
Article 7: Observance of Facility Rules
Guests are required to comply with the Facility’s Guest Guidelines and posted operational notices.
In particular, to ensure local environmental harmony and overall safety, guests must observe all rules regarding open flames, nighttime noise restrictions, prohibition of outdoor/indoor parties, and proper equipment handling.
Failure to comply with mandatory fire prevention guidelines or behavioral restrictions will result in legal and contractual remedies under these Terms.
Article 8: Liability of the Facility
Should the Facility cause damage to a guest in the course of executing or failing to execute the accommodation contract due to reasons attributable to the Facility, it shall compensate for such damages in accordance with applicable laws.
However, this provision shall not apply if the failure to provide lodging arises from natural disasters, transit interruptions, or other causes beyond the Facility’s control. Financial handling in such cases shall follow the stipulations of our Cancellation Policy.
Article 9: Inability to Provide Contracted Rooms
When the Facility cannot provide the contracted guest room due to reasons attributable to the Facility, it shall promptly notify the guest and, to the extent possible, arrange alternative accommodations, issue refunds, or perform other necessary remedies.
Article 10: Guest Liability
If the Facility sustains damages resulting from intentional misconduct or negligence on the part of the guest, the guest shall be liable to compensate the Facility for an equivalent monetary amount.
Article 11: Valuables, Left-Behind Items, and Parking
Guests are responsible for the personal safekeeping of cash, jewelry, and personal belongings. Except where statutory liability rests with the Facility, the Facility accepts no liability for loss or theft.
Items left behind after check-out shall be handled in strict accordance with statutory requirements.
The on-premise parking area is provided solely as space for vehicles; the Facility undertakes no vehicle custody responsibilities. However, this limitation shall not apply if damage is caused by intentional misconduct or negligence of the Facility.
Article 12: Personal Data
Personal information collected from guests shall be used solely for hospitality services, booking management, maintenance of statutory guest registries, and necessary operations, handled appropriately in adherence to our Privacy Policy.
Article 13: Exclusion of Anti-Social Forces
Should it become evident that a guest falls under organized crime groups or related anti-social syndicates, the Facility may decline the contract or terminate the stay without compensation, to the extent permissible under the Inns and Hotels Act and Wakayama Prefectural ordinances.
Article 14: Stays by Minors
Reservations consisting solely of minors without adult supervision are not accepted.
When minors stay at the property, they must be accompanied by an adult guardian who completes the reservation.
Article 15: Amendments to Terms and Conditions
The Facility may amend these Terms and Conditions in accordance with provisions of the Civil Code of Japan whenever necessitated by legislative changes or modifications in services.
In such events, the amended content and effective date shall be posted publicly on the Facility’s official website prior to the effective date.
Enacted: October 10, 2026