PRIVACY POLICY
Privacy Policy
Handling of Personal Information
MON Retreat Salon (hereinafter referred to as “the Facility”) treats the personal information entrusted to us by our guests with the utmost care, endeavoring to manage and safeguard it appropriately in compliance with the Act on the Protection of Personal Information and related laws and regulations of Japan. For non-Japanese nationals who do not possess a residential address in Japan, we will verify nationality and passport number, and retain a photocopy of the passport in accordance with Japanese laws.
1. Information We Collect
The Facility collects personal information to the extent necessary in connection with reservations, inquiries, and the provision of various services, including names, addresses, telephone numbers, email addresses, booking details, and payment information.
In addition, we collect information required by statutory regulations, such as the maintenance of guest registers.
When you submit a reservation via third-party booking portals, we may receive information necessary for processing reservations and delivering services from such service providers.
2. Purpose of Use
We use the personal information entrusted to us for the following purposes:
- Acceptance, management, and fulfillment of reservations for accommodations, dining, experiences, studio visits, and rental spaces
- Communications regarding booking confirmations, schedule coordination, and reservation changes
- Responding to inquiries and consultations
- Processing payments, settlements, refunds, and issuing receipts
- Shipment of ordered items and finished craft artworks
- Ensuring safe facility operations and managing emergencies
- Fulfilling legal obligations, including the creation and retention of guest registries
Except where permitted by applicable laws, we will obtain your prior consent before utilizing personal information beyond the scope of these stated purposes.
3. Sensitive Information & Personal Disclosures
Information requiring special consideration—such as dietary allergies or health conditions—will be collected solely to the extent necessary for safe service delivery. When acquiring special-care personal information (such as medical history), we will obtain the individual’s prior consent, unless otherwise permitted by law.
Personal matters shared during coaching dialogues or retreat experiences will never be disclosed, quoted, or used in publicity without explicit prior consent.
Likewise, any photographs taken during your stay or images of your crafted works will only be featured in promotional materials with your prior approval.
4. Management and Retention
To prevent leakage, loss, or unauthorized access to personal data, the Facility implements necessary security control measures, including restricting authorized personnel, managing account credentials, and maintaining secure physical records.
Personal data is retained only for periods specified by statutory requirements and the purposes of use, after which unnecessary data is safely erased and discarded.
Inquiries regarding our security management measures may be directed to the contact window listed below.
5. Subcontracting and Third-Party Provision
When outsourcing business operations such as reservation management, payment processing, or delivery services, personal data may be handled by external contractors within the required scope. In such cases, we select qualified contractors and perform necessary supervision.
When coordinating with external experience instructors, catering partners, or transfer services, we inform guests of the shared content and purpose to obtain prior consent, unless recognized as operational subcontracting or authorized by law.
We do not provide personal information to third parties without prior consent, except where required or permitted by applicable laws.
6. External Services and Cookies
The Facility utilizes AirHost for reservation processing, Google Maps for property location guidance, and Instagram (provided by Meta Platforms, Inc.) to present images and updates.
Booking information received through AirHost is processed strictly within the scope of use outlined in this policy. Furthermore, loading embedded Google Maps and Instagram widgets may transmit technical data such as IP addresses, device identifiers, and browser parameters to the respective service operators.
Please refer to the following links for details on how each service handles information:
These services may deploy cookies to enable functionality. You can disable or restrict cookies through your browser settings, though certain site features may function with limitations as a result.
7. Disclosure, Correction, and Suspension of Use
Regarding personal data retained by the Facility, requests for notification of purpose, disclosure, correction, addition, deletion, suspension of use, elimination, cessation of third-party provision, or disclosure of third-party provision records may be made by contacting the window below.
Upon verifying your identity or that of an authorized representative, we will respond promptly in accordance with statutory guidelines. Should we be unable to fulfill a request, we will provide the legal reasoning.
Consultations and inquiries concerning our privacy handling are welcomed at the same contact point.
8. Policy Revisions
The Facility periodically reviews and amends this Privacy Policy to reflect changes in laws, regulations, and operational practices. Revised terms will be published on this website, and where required by law, notifications or consents will be processed accordingly.
9. Operator & Contact Window
MON Retreat Salon
Operator: Mitsuyo Arizono
Address: 16 Higashigawahara, Kinokawa City, Wakayama 649-6526, Japan
Email: mon.retreat.salon@gmail.com
Enacted: October 10, 2026